RETURNS AND REFUNDS

 

At Umlilo Charcoal Products (Pty) Ltd we are committed to 100% customer satisfaction.

 

If you are not entirely satisfied with your purchase, we are here to help.

 

Have you changed your mind?

 

• You can return a product at your own cost within 14 days of purchase to our factory based in Hartbeespoortdam, regardless of the chosen delivery method.

• Returns will be refunded or exchanged if unused and in its original packaging with original proof of purchase. Is your product defective/damaged?

• You can return a product within 14 days of purchase - please contact us on +27 61 473 0957 • Defective returns will be refunded, exchanged or repaired - it is up to you.

Which products CANNOT be returned?

• Customised products according to your specifications.

• Personalised items. • Items damaged by lightning or any other act of nature.

• Products not used in terms of the product’s user manual or purposefully damaged. • Items that are likely to deteriorate or expire rapidly.

• Plants, trees and flowers. Are you being refunded?

• Kindly note that refunds may take up to 10 days to reflect in your bank account

• EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account