RETURNS AND REFUNDS
At Umlilo Charcoal Products (Pty) Ltd we are committed to 100% customer satisfaction.
If you are not entirely satisfied with your purchase, we are here to help.
Have you changed your mind?
• You can return a product at your own cost within 14 days of purchase to our factory based in Hartbeespoortdam, regardless of the chosen delivery method.
• Returns will be refunded or exchanged if unused and in its original packaging with original proof of purchase. Is your product defective/damaged?
• You can return a product within 14 days of purchase - please contact us on +27 61 473 0957 • Defective returns will be refunded, exchanged or repaired - it is up to you.
Which products CANNOT be returned?
• Customised products according to your specifications.
• Personalised items. • Items damaged by lightning or any other act of nature.
• Products not used in terms of the product’s user manual or purposefully damaged. • Items that are likely to deteriorate or expire rapidly.
• Plants, trees and flowers. Are you being refunded?
• Kindly note that refunds may take up to 10 days to reflect in your bank account
• EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account